Hotel Tirolerhorf Sport Hotel Reviews

Hotel Tirolerhorf Sport Hotel - kitzbuhel

The hotel has a 4 star rating and is highly recommended by Crystal. However we did not experience much of a 4 star treatment and were surprised how Crystal graded it so high.

First the transfer from the airport was supposed to be 1 hour and 45 minutes to the hotel; it ended up taking 2 hours and 30 minutes. We then checked in at the reception of the hotel, where we had first no acknowledgement followed by a cold welcoming by the receptionist (which later happened to be a waitress). She barely spoke English and looked like she could not be bothered. As we arrived a one o'clock, we asked is there was any lunch organised for us, and we were informed that the kitchen closed at one. Therefore no food was available at the hotel, even if we wanted to pay for it, which we were prepared to pay.

The room was fine and clean. The bad point is that the holiday brochure omitted to say that the hotel was next to a ";DUNG FARM";, and the smell was so appalling, one morning at breakfast it was so bad we had to leave the restaurant, this also caused a problem with flies, which over run the hotel.

We forget to pack-up our travel plug. We called the reception and inquired if they had any. The answer was no. We then asked if we could have an iron and ironing board. The answer was again was short and sharp NO! There was no need to argue because the answer was always negative.

Being on our holiday, we decided not to make a fuss about it and put it under ";language barrier";.

Food was average and not what we were led to believe by the brochure, which advise ";excellent cuisine";. The free wine was a good substitute for ";home brew"; and served in unlabelled clear bottle, and you could be sure that Franz our waiter always deflected our questions on where or what the rocket fuel was from as if it was a trade secret.
The free mineral water never bore their protective seals, even when we asked for it, which we assumed at the end that they must have kept refilling.

Every night with no exception you could be guaranteed at a very early stage of the service that there would be shortage of bread. And when asked we were politely but firmly told ";no more";.

The same applied for the breakfast open from 7.30 to 10.00am. At 8.30 there was no more croissants or bacon or bread. So unless you were down dead on 7.30 there were only the scraps left. Many other holidaymakers felt very strongly about that. One day we decided to bring it to the attention of the waitress. She was clearly upset and defensive, She could not make the correlation that 20 croissants were just not enough for the all breakfast catering for 60 people + and was trying to argue back at us, which was quite unnerving.
Be sure not to ask the waiting staff for any bread or croissants, as you will have a serious tongue lashing from the hotel owner (Inge) afterward, unlike Germans citizen who clearly enjoyed a much greater respect and customer care altogether.

The bar shuts at 11pm dead on time despite finishing your drink. The waiter boldly told us that he did not get paid after 11pm. In light of that argument we were frogmarched out of the lounge every night.
One night 8 holidaymakers and us asked if there was a TV in the lounge to watch the Football France vs England. The waiter told us that there was none and that we could watch it in our room or in town. We then decided to go in town (30 minutes walk).
The day after a couple told us that they watched the match in the lounge on a big screen.
When we questioned the waiter, he laughed and went. What is that about? What are you trying to tell us?

On our last day we were denied a breakfast because we were picked up at 7.00 while the breakfast was starting at 7.30am.

By the end of our stay we were clearly disillusioned and disgusted with the hotel customer care and management techniques, although the hotel in itself and Kitzbuhel were nice. A couple of honeymooners were totally dissatisfied and requested to the Rep an immediate transfer to an alternative hotel.

There is absolutely no way on the light of those events that we would recommend staying at that particular hotel.