Hotel Royal Park Reviews

Honestly upon writing this i am not usually 1 to complain but i just have to let people know NOT to stay at this resort! You will walk into the hotel resort and think WOW what can people have to complain about....that is until u go for something to eat (thats if u are lucky enough to find anything left!!) Plates are chipped and dirty, cutlery is clinging! try and remember to take your own. Hotel staff are strange...1 minute they will smile and try and help next they look at u like something u would step on in the street. In general tho the Bulgarian people are very very rude...i even had there own currency rejected in a bar in Sunny Beach cos the note had a slight tear (it was literally thrown back in my face..couldnt believe it!!!). Partner fell ill on 3rd day,then our friends went down with something, i thought i was going to escape only to fall ill with 3 days to go. On speaking to other guests there was not 1 from every party that hadnt been ill...and yes first choice will say nothing is wrong..nobody else has reported anything and it is just a viral infection that is being passed around the hotel.. it is unbelievable!. Booked this holiday in good faith... 4 star with good entertainment for the kids, let me tell u the entertainment is terrible! the same mini disco every night for the kids where they will spend 15 of the 30 mins sitting on there backsides cos they have been eliminated from 1 o the stupid games that they think the kids will enjoy! then its Bingo time!! yes Bingo every night at 9.30 and thats usually about it! Would definitley not go back or recommend Bulgaria to friends..not just this resort but the whole god forsaken country! The rudest most arrogant people i have ever met in my whole life!!!! Cant believe im saying this but ITS SO SO GOOD TO BE HOME!!!!!!!!!!!!

Read mixed reviews before we went (Sept 08) but went with an open mind. The Hotel itself is a lovely place and the location is excellent right on a beautiful beach. We went all inclusive for a week and the food was in the main the same during the midday or evening meals, the food is not geared for children at all unless you expect them to live on chips. The crockery is often chipped including the plates and cups and there is never any salt or pepper available. The people generally were not friendly, there are the odd one or two but in the main they appear expressionless. Some were downright rude and as an emerging tourist Country you just cannot afford to be. We are not overly expectant people but are always polite and expect the same courtesy. The local resort (Elenite)had jet ski's 55 Levs (approx 22 pounds) for 10 mins also a 10 min taxi ride for 5 was 25 Levs (12 pounds) which I think for an emerging holiday spot is expensive. The resort itself (Holiday Village) should have more to offer eg Shops offering gifts etc. To sum up.... We will not be returning which saddens me as I had wanted to visit for many years and thought that a 4 star rated Hotel would have had more to offer. We visited Sunny Beach and would compare it to Blackpool or Benidorm. Certainly they have a long way to go to rival Spain or Greece. We spoke to an elderly Man who informed us this was the third year running he had visited however it would be his last as to quote his words the Hotel service had gone down and the staff were downright rude.

overall the food was poor wet with my partner and two children if you like german or luke warm russian food youll love it unfortunatley my kids only ever had the chips and they arent fussy eaters. you cant eat or drink without being swarmed by wasps loads of kids and adults got stung and doctor charges £100 if your allergic to the sting

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After being given assurances from First Choice that the reports in the newspaper and on GMTV were incorrect and that the hotel surpassed all their checks I can only say they must have walked round with their eyes closed or pre-warned the hotel that they were visiting. The hotel reception, pool and beach area are lovely.The rooms were very basic but thats ok excepting the pull out bed meant the children (2 aged 8) might as well have slept on the floor as the matresses were non existent. They shared our beds after the first night!Some of the bedding and towels had seen better days and were stained.The maids were ignorant and did not even respond to a smile. The restaurant (for want of a better word) was the most appalling I have ever come across.The first thing to do was find a table, clear away the dirty dishes and wash the table.Leave one member of your party sat at the table so that nobody could claim it and then try and find bowls, knives, forks and spoons to use.Sometimes there were plastic knives and forks (this is a 4* hotel remember). Cups for tea/coffee for breakfast were a luxury and one without a chip was a real find.You were lucky if the water for the tea/coffee was hot. The food was inedible in our opinion - and yes we did try to eat it - the fruit and salad however was a godsend, but who wants to eat salad for 2 weeks. We did not meet anybody who thought the food was good. All 4 of us suffered with sickness and diarhorrea but as we did not attend the on site doctor First Choice would not accept it was the hotel.A virus in Sunny Beach was the cause - even for those who did not go into Sunny Beach!The reps were not interested in any of the problems, they had standard replies for all complaints. I could go on with specifics but this is a general opinion. I would never recommend this hotel and never visit Bulgaria again.

we were worried about going to the Royal Park after reading so many bad reviews. On arriving 05.30 AM found we had a large and lovely room overlooking the pool and sea, which is what we had asked for. Bit of a shortage of hangers in the wardrobe but otherwise first class! First sighting of the dining room later that morning was a bit of a shock. Bare tables, would normally get tableclothes in 4 star and such awful food. We lived on bread salad and chicken nuggets and chips if there was any left. Deserts lovely though!Chipped plates dishes and mugs was bad, and sometimes no crockery or cutlery at all. At times even had plastic cups. On our last day a chef was sweeping the food area with a dust pan and brush, hope he didn't use the same one on the floor. Our final day we had to be out by mid day , which seemed a bit off being we got there so late, making a 13 night stay instead of 14. Didn't leave for airport until 01.30 am. Trips with first choice may have been dear but they were great. Went to Kains tent and the Off road adventure, which was such good fun. Not suitable for wee ones as a bit on the bumpy side. All in all we had a great holiday but the food was very bad, not up to 4 stars.