Victoria Palace Reviews

This hotel is marketed as a 5* please do not be fooled it is no more than a 1*. Dirty, Rude Staff, Disgusting food, Old bed linnen and black mould around the bath, please save your money and do not go.

We have just arrived back from a 2 week holiday from Victoria Palace (May 2010) At a glance it looks fab until you really see what its like. In the morning we went for breakfast and i have never seen anything like it. Very un-organised, food cold, hot water in the coffee machines also cold, egges not cooked properly, sausages were raw in the middle, had to search for cuttlery and if you were not the first in the dinning room then you ended up with dirty tables. There were only two staff trying to keep up with the clearing of the tables. Very little choice of food especially on the evening. Do not cater for children at all and was very basic and boring. The food was terrible and was not the standard of a 5* hotel. The staff were very rude and unhelpful. There is one bar in the dinning room and that's only for all inclusive people only so therefore, if you are a paying customer you have to go to the opposite side of the hotel to get a drink or sit without one. Throughout the two weeks there was not entertaiment or atmosphere at all. There were not enough sunbeads around the pool area, and if you needed the toilet you had to go all the way back into the hotel downstairs into the filthy toilets which had no flushing handles so therefore, you were greeted with the last persons mess. There is nothing for children to do in the hotel and if they like the kids club you had to walk to the opposite side of the resort for it! After the first day in the pool there was no skin on my sons toes after him playing in he pool due to the rough grouting. We had a look with our snorkles to find out that there was broken pint glass at the bottom of the pool and was very sharpe with broken tiles etc. In the inside pool as you walk up the steps to the jacuzzi the metal edging had corroded that much it had become very sharpe and at one point on the steps it had broken off leaving it open for disater with sharpe metal and rough tiles. Last but not least i did not like the fact that smokers could spoke everywhere in the hotel which does not give the non smokers or familes with children an option of being able to sit down without having smoke in your face. I would not recommend this hotel at all at it does not meet 5* standard. We were lucky as my brother and family were staying at the Majestic next door so we spent alot of time there. The only good thing i can say is that our room was tidied every day with clean towels.

the residence are the separate apartments from the main hotel...........where do i start..The place is filthy..there are plenty of cleaners but they dont clean.This was the WORSE place i have ever stayed in,AND,whats worse is ive stayed in much cheaper places in bulgaria ie HOTEL BELLEVILLE,and been in a much cleaner,nicer place.....AVOID AT ALL COSTS.For this money i could and should have stayed at the MAJESTIC HOTEL just up the road as i had done in 2008............ONE TO INSTANTLY FORGET!!!!!!!

Exterior and reception lobby impressive, but it's just a facade hiding rooms that are shabby, never cleaned by chambermaids, Beds stained, bed linen never changed and does not fit the bed, my wife resorted to sleeping on the sofa for 2 nights, occasionally towels not changed, bathroom/shower a joke. Staff couldn't care less, dining an experience to be missed with sub standard food that is always running out and trays not replenished particularly if allocated second sitting - they say fininshed until tommorrow, table linen never changed, cutlery disgusting, pool sunbeds like camp beds etc. etc. All this for a supposed 5* hotel is a rip off. Check out the difference with the Majestic 4* next door. We came home after 1 week of 2 weeks, willingly paid for additional flights home early. We have travelled extensively from Bali in the south to San Francisco in the west with many countries in between using 3* to real 5* and can honestly state that this hotel is the worst by far. How anybody can describe it as luxury is beyond me. The key to the hotel room worked very well (there, thats the positive out of the way)

We have just returned from this hotel 24th august 2009 i would not recommend this hotel to anyone, the presentation of this hotel was out of this world but that is all you get no cups left for breakfast told sorry all gone when asked. no knives or forks told sorry when asked sat on chair one evening got soaking wet, people were coming in in their wet clothes i.e swimsuits asked for a cup of tea from waiter one evening finished food waiter didnt come i do not normally complain but this was a surprise holiday from my husband for a special birthday it was totally ruined a holiday with no kids had to walk around looking for somewhere to eat every day, this is why we got half board so we could relax they do not give you a courtesy room on the day of departure we had to go down and ask at 9am on day of departure to see if we could keep the room on went and was told to come back at 10 they let us have it for 35 levs.didnt go in pool at all in the week that we were there people were putting towels on beds from midnight onwards told reception they said that they had too many guests and not enough beds but that was not the case they told us sorry they didnt want to know hotel was full of germans and russians.no entertainment in hotel all the english were complaining rep said he would be telling the company not to send english here again and advising the company not to use this hotel again that tells you something. other people were complaing about the food at least they got some it was total chaos in the dinning room germans were pushing in and pushing you out of the way if you havent booked this holiday dont you will be totally disappointed i feel more stressed now than when i went i thought people were exagerating about this hotel but it is all true once they have your money they dont want to know everything is to much trouble we have had better three star accomadation than this good luck if you have booked i would try and change it. not everybody can be wrong

This hotel can do better,as far as the hotel it self it has the WOW factor that you would exoect of a 5 star hotel, on arrival you are greeted with black marble steps at the entrance and a giant chandilier in the lobby, the whole hotel and rooms are very impressive, but sadly like a bad book with a flashy cover is where it ends. The chambermaid serviceis virtually non-existant, beds changed once in two weeks, bathroom floor mopped twice in two weeks and the bathroom never touched, room hoovered once. Dining restaurant was chaotic al all times, we were only able to get two cups of coffee at breakfast during our stay, owing to the lack of cups and huge queues. There were no western eurpeans that we spoke that would return to this hotel.

Just returned from sunny beach. just reading the reports below, its obvious none of the people who have left a bad review have stayed here. The maids clean your room every other day, the food is okay enough variation for a week, the location is excellent your on the beach and 5mins walk away from the nightlife. only down side, staff speek no english at all. This hotel in 5years will be the future

Very impressive it reminded us of hotels in Las Vegas with the design, size of the foyer areas and decoration.Cleaners were constantly to be seen mopping & dusting everywhere.Sumptious seating in the public areas & bars. Rooms were spacious & comfortable. Strange designs on the bedding, quilt covers that only covered half of the quilt so came off as soon as you moved but comfortable beds. Food a little restrictive but we manged to eat well throughout the week, often not bothering with lunch during the day. Vegetarians catered for. Plenty of fresh fruit & vegetables with choices of casseroles, chicken, beef, pork, fish & pasta. Some cups had the odd chip out of them & the occasional dirty item but with so many guests, this could happen anywhere, just select another one! Dining room staff very lethargic, clearing tables sometimes seemed a bit of an effort other times, too keen & took items before you'd finished with them. Receptionist a little aloof but manageable. If faced with a problem customer, tried to ignore or move on to the next person. Safes in the room. Not really suitable for disabled except by entering through the 'front' of the hotel. (Both entrances impressive) Pool area fantastic with Turkish loungers & sunbeds. Spar excellent!

This hotel is large and beautiful. Rooms cleaned daily with 24hr cleaning service. It is situated on the sea front which is fabulous. You can just walk out the front door and you are on the main stretch which is 3miles or so or shops, bars, restuarants, clubs, crazy golf etc. A small train will bring you back to your hotel each evening for a small fee if feet are tired at the end of the night. Pools are lovely only draw back is there arent enough loungers for amount of guests. We simple bought a couple of cheap lilos and just lay beside pool until one came available. Staff seemed a bit abrupt but this was common in Bulgaria and didnt worry us. Food wasnt that great but there was always something you could eat. Overall it was a great place to stay and great for people watching each night.

17 of us went to this hotel June 27th 2008, and we ALL had a great time, 9 adults ( 33 -61) 8 kids (1-16), what do people want I ask myself, I have been a abroad a lot to different countries and the sun bed situation has always been the same, at least here the hotel security would remove towels on beds not attended. The hotel staff were friendly, it is us British that are rude expecting everyone to speak fluent English when we haven't bothered to learn one word of Bulgarian. Food was always hot and varied, huge salad carte, kids table and every night there was a choice of fish,chicken,pork,beef and vegetarian options, always cake and ice cream. Hotel bars are always more expensive than going out, but if they were used as a night cap before bed or a meeting point before going out, I don't see the problem. Beach was great, kids loved it and all the activites available. Had a baby in a pram and that would be my only grumble, very difficult to get the pram across the slippery bridge other alternative is steps.

All you moaners just think what the same holiday would cost you in Spain?

we stayed at this hotel Mid Sept 08. The Hotel location is excellent & hotel very impressive on 1st appearances but the resturaunt is an complete joke the food is ok if you like chips & stew thats about it if you get second sitting there is very little food left . your very lucky if you can find a table and then you have to find something to eat with the tables are never laid the cutlry was discusting nearly all cups Plates Dishes etc are cracked or chipped beyound belive ,i would not let my dog eat out of them . the waiters very unhelpfull, there is no dress code in the resturant either . so if you stay in this hotel DONT book half board there are PLENTY of good places to eat locally .this is no way a 4 star hotel resturant .but the hotel itself is comfortable & right on the beach but two sunbeds &one parasol will set you back £9.00 per day. also the two bridges which go over the swimming pool are extremly slippery.

if like me you are reading the reviews and thinking you will see for yourself then think again, i have just come back from victoria palace sunny beach after having the worst 2wks of my life, the food is absolutly discusting and i am not a faddy eater but i couldnt stomache that stuff, plates are wet and cracked, i was shown a man washing the pots as they said the dishwasher was broken,so are cups if you can find any, that goes for cutlery hot water and coffee, very small toaster that doesn't work right, extreemly rude staff, porters will attempt to take your cases up to room and when you refuse they get very agressive, obvious signs of mafia run hotel,horse rides on the beach are a big no no, we were told of a young girl who took a horse ride and the gypsey tried molested her, a man took a taxi back from nessibar and had 5oo pond stolen from the taxi driver, another man had his leg broken and a lady had her bum bag opened by a young gypsey girl at the bus stop, please please reconsider when booking your holiday this is not a family hotel nor a resort for children , the place is terrible, not enough seating in the dinning area , pool is freezing and the indoor pool expensive, if you make a lot of noise on the beach the lifeguard tells you to shut up, when you tell the rep all they say is you have to obide by there rules, if you still book this hotel all i can say is good luck and you must like to throw money down the pan

I read the reveiws before going and was woried i booked the wrong place for my honeymoon, let me set the record straight, the pictures tell the truth it's an amazing hotel, the staff are ok but english is theoir third of fourth language so if they seem rude they're not they just don't fully understand. The food, if you go early for the time your given the buffet is good, never the same on a daily basis always changing and if you go early fresh, hot and yummy, you can also get a table, turn up late, not such a good choice, hard to get a table but what do you expect for a hotel with over 650 rooms! Be realisitic! The pool was fab, the room was comfortable with a great view, cleaners came very day and if they didn't do something you can call them. All i'd say is go with an open mind, don't expect uk standards (and lets be honest they're not great) and enjoy your holiday. After all you'll make it what you want to make it. One word of advice don't go on the bikes cycled with seats the people will con you by saying they're 15 lev each then when you get to your destination will say he said 50 lev each, he'll have this in small print hidden on the bike so you can't get out of paying it, i didn't get stung with this my rep told me, and the other two things only use sunny tels telephones, if you want to call home much much cheaoer then the hotel and other booths, and only use crown exchange for money the others that say commission free use fake lev notes or money that isn't even levs so air on the side of caution.

I have just got back from my holiday to Bulgaria and had a great time. The hotel was brilliant, extremely clean but there was only a hand full of staff that were nice and helpful the rest were miserable. Having arrived at 1.30am we were ready for bed but couldn't get rid of the porter who had carried our suitcases, even after we said we would take them. He refused to leave until we had tipped him even after telling him we had no bulgarian change, said he accepted english and was very disatisfied with £2! The food in the hotel was awful, even going as far as unedible. I recommend going to sunny beach as its a great place but there are so many good restaurants its only worth going self catering. The aqua park is a must a great cheapish day out.

We had read the reviews after we had booked our holiday, so you can imagine we were feeling a bit anxious. To start we had an 5hr delay!! (not a good start). Once we had arrived at the hotel we were very impressed with the surroundings ie:reception, pool. We were taken to our rooms, we could not of asked for better accomodation or view as we looked over the pool and the ses which was stunning. My brother and his family were staying in apartments and unfortunatley their toddler had slipped around the pool area and had to go to hospital, hence we looked after the other 2 children. We asked if we could take them into the dinning area and without hesitation they had their own dinner and breakfast passes for the rest of the week. I would agree with other comments regarding the crockery, you would not expect this for a 5* Hotel. Sunbeds - you always have this problem wherever you go. Food - Always had a choice and edible we had 2 teenagers with us and they did not complain once! For the money this holiday was excellent value and we would love to go back to the Victoria Palace next year.