Stella Village Hotel / Stella Palace Reviews


Stella Village Hotel / Stella Palace

Stella Village Hotel / Stella Palace

Added by Steve Firth

Ranked

4 th

out of:


Overall hotel rating for Stella Village Hotel / Stella Palace:

Based on 8 reviews

Average Further information

Cleanliness

Good

Food

Average

Hotel entertainment

Average

Hotel service

Good

Kids facilities

Good

Location

Below Average

Room comfort

Good

Value

Average

Best for:

Families with Young Kids Families with Young KidsFurther information


25%

of reviewers would recommend Stella Village Hotel / Stella Palace to a friend

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Showing 1 - 8 of 8 reviews

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"Stella Palace"

Overall Hotel Rating:

Average

Open quote

Local rating is 5*, holiday companies 4*. Certainly is not, 3*+ at best. Rooms are basic as are bathrooms. No shower curtain or screen, therefore wet, slippery floor after shower. We had no hot water and despite complaining 7 times nothing was done to rectify the matter or move us. Food is OK but not very hot. When a tray becomes empty it is not replaced quickly enough and you can find yourself waiting for another tray to come out whilst the food on your plate is going cold. Things did improve a little on our last night and also specific food for children was put out. Some food is cooked whilst you wait and queues can get very long. We gave up as by the time we got to the front there was nothing left and the chef had to start cooking fresh again. Having to queue for 10-15 minutes only to find nothing left is no joke and should not happen in a hotel of this standard. I cannot fault the pool areas and there were plenty of sunbeds. No need to reserve with towels and very few did. Be aware that if you go to the gourmet dining, which you can do once per week, drinks have to be paid for and can be quite expensive.


By: M Birds - Submitted 11th June 2011

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Travel Date: May 2011 Best for: Families with Young Kids
Travelled with: Mature Couple Recommend to a friend: No
Also Reviewed: Operator: Thomas Cook New Window

"beautiful hotel"

Overall Hotel Rating:

Good

Open quote

This was a beautiful hotel, but the food was awful, cold with flies crawling around, 8 out of 10 of us ended up ill. Outside of the complex was just waste ground with packs of dogs roaming around and in the complex itself cat's were a problem they were every where,living and breeding on the waste ground but looking for food inside the complex, drinking the water out of the swimming pool, one was in the restaurant on one of the evening we were there, we also had a puppy running around inside of the restaurant , the waiters quickly removed it though, first all inclusive we have been on, won't be bothering in future.


By: l lovitt - Submitted 8th October 2010

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Travel Date: September 2010 Best for: Families with Infants
Travelled with: Families with Infants Recommend to a friend: No
Also Reviewed: Operator: Thomas Cook New Window

"ideal for quiet break with young kids"

Overall Hotel Rating:

Very Good

Open quote

hotel has its own private beach not exactly golden sands but good nontheless. Food can get a bit repetitive but you wont starve. pools are really clean plenty of pools to satisfy anyones tastes from kids play pool to quiet pool which had mainly older adults around it. The hotel staff are fab and really friendly nothing is too much trouble. Bar staff serve you quickly and are friendly but the only drawback to being here is you have limited choice in your all inclusive drinks local beer ouzo raki or metaxa only you can pay for vodka in the main bar but for vodka and coke was 6 euro. Restaurant staff were always polite and the head waiter made a point of saying hello to almost every diner at every mealtime and if you werent sure what a dish was you only had to ask him.If youre looking for a good hotel to have a quiet break without having to leave the hotel grounds then this hotel is perfect. would go back but not until the prices in greece come down by quite a bit as everything is expensive.


By: yvonne - Submitted 11th September 2010

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Travel Date: September 2010 Best for: Families with Young Kids
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: Thomas Cook New Window

"Lovely people, shame about the hotel."

Overall Hotel Rating:

Average

Open quote

I am loathed to write bad reports about any holiday, as I take the view that the people who work at these places have to put up with an awful lot and many things that go wrong are sometimes out of the hotels control.

But straight away I can say that Stella Village is in an awful place, there is just nothing there, after half an hour of arriving, and looking round, you have done it. As for the hotel itself my first impressions were not bad, 2 story buildings, unfortunately there is a barren piece of land right in the middle.

Reception was pleasant, and fairly quick, but we were not pleased with the rooms allocated but that was put right straight away. We were just in time for our first evening meal, and it was nothing startling. What was startling was the first rain in 6 months causing a power cut. We were plunged into darkness during our meal, not once but a few times, and auspicious start.

The chaos had to be seen, but like I say, the rain was out of the hotels control. We then ventured outside the complex and this is where we found out how isolated the Stella Village is. A few bars either side, after a walk, and that is it, the main entertainment was the hotel poolside bar where the all inclusive people were situated, we were half board.

This turned out to be a blessing as when the week progressed the food became too much, a lot of it was awful. We had to pick out what we could eat, but the service was fine, a pity the food wasn't. Our rooms were cleaned everyday, fresh towels provided, and were fairly spacious. But nothing could detract from the fact that we did a fair bit of walking, hiring a car, and taking taxis to places like Gouves, Hersonissos, Reythmnon, just to get away from Analipsi.

The main pool was supplemented by 3 children's pools away from the main one, very nice, and then there were other pool areas, along with another poolside bar that actually belonged to the hotel part of the complex, we were apartments. As I say, the pool bar was the focal point, and the amphitheatre, were shows, of a kind, Abba evenings were one, could be watched. The people taking part were very enthusiastic and did try hard, but were very amateurish.

We bought our drinks and considering most of the people were all inclusive, and always wanted serving, we didn't have to wait long for our drinks. Another thing was a supermarket attached to the complex meant that we could buy soft drinks there, and some alcohol, and take it too the bar to drink.


By: Steve Firth - Submitted 24th November 2008

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Travel Date: September 2008 Best for: Young Couple
Travelled with: Friends Recommend to a friend: No
Also Reviewed: Operator: Thomas Cook New Window
 
 

"Stella Village Hotel / Stella Palace review"

Overall Hotel Rating:

Poor

Open quote

Booked via Olympic Holidays.

The pics on Stella website are of the Stella Palace rooms & not the Stella Village, VERY misleading. Most rooms have concrete based beds, towels changed 3 days, Sheets were not changed for 9 days although supposed to be every 3 days, and had a mouldy pillow. Reception staff are the rudest & most unhelpful you have ever seen. We were allocated wrong rooms, 2 double instead of 2 twin, and they expected my 86 year old mother to sleep with my 12 year old son, and took many aguments to get rooms changed over a couple of days and still had sub standard rooms. The food was just about ok if your too drunk to know better and no great variance. a few dangersous areas around the hotel grounds. only about 5% english stay here mostly catered for Germans, French etc. Olympic Rep does not visit the hotel unless you track her down by phone and she had only been there a few weeks and was very weak and inexperianced. Booked a car via Olumpic with National Alomo at all in rate, Car rep tried to ask for more money. paid cash for hire and they took a credit card slip as deposit only, and then charged the card later for full hire rate after we had returned the car, so paid twice for the same car (Trying to get this money back without success so far).

Analipsis is very quite with more taverna's than people so you can do what we did and not eat the hotel food you have paid for, and instead go out and eat in a decent and empty Taverna. All in all...stay away


By: Martin Wallace, Watford UK - Submitted 9th September 2007


Best for: Not Specified
Travelled with: Not Specified Recommend to a friend: Not Specified
Operator: Olympic New Window

"Stella Village Hotel / Stella Palace review"

Overall Hotel Rating:

Poor

Open quote

Quiet location not much nearby,will get worse due to bars competing with All Inclusive Deals.
Accomodation very basic, beds consist of a mattress on a concrete base.
The accomodation in the new Stella Palace is far superior.
The bar prices are much more expensive than the local bars,and we did consider upgrading to all inclusive until we tried the food.We finished up eating out at local bars most nights as the quality and choice of food on site was poor.
The entertainment seemed to be geared towards the French and Germans,who were by far in the majority, and was conducted in about five languages, it was embarrassing to watch.
Will not be making a return trip here.


By: Sid Richardson - - Submitted 1st March 2007


Travel Date: September 2006 Best for: Not Specified
Travelled with: Not Specified Recommend to a friend: Not Specified
Operator: Thomas Cook New Window

"Stella Village Hotel / Stella Palace review"

Overall Hotel Rating:

Very Good

Open quote

When we tried to get a review of this hotel we couldn't because 2006 was the first year that a British tour operator had used the hotel. We had looked at the hotel's official website and from this we knew that the hotel mainly catered for German guests (approx 70% of guests were German, along with French, Spanish, Italian and approx 10% British).

The only problem with this is that the entertainment team (";Animation Team"; as they like to be called) had to translate every announcement, instruction, script into 5 different languages which, after a few days can be quite irritating. However, the Animation Team did extremely well to accommodate all nationalities as best they could. The kids club was always very busy and the team did their best to include British kids but it wasn't really the same as having a British entertainer due to the communication barriers. However, the kids shows were superb. The Animation Team did all the hotel's entertainment and worked very hard but it would have been nice to have outside entertainers such as a singer or dancers just so that you had at least a couple of nights away from the same voices constantly translating.

The accommodation was very good. The appartments were basic, clean and air conditioned and situated in lovely maintained gardens. Not one mosi bite all holiday just a few small lizards running across the ceiling! We overlooked the sea and were very impressed with the accommodation. As for the sunbeds - there were plenty - and there was none of the usual reserving of beds at ridiculous hours of the morning to which we have become used to when we stay in mainly British occupied accommodation. It made me think this is now a British thing! Most days there were plenty of spare beds scattered around the choice of FIVE pools. The pools were excellent. Our kids loved the pool with the flumes but were also safe in the two kids pools and shallow ends of the larger pools. Very clean too.

We stayed all inclusive and my only complaint was the fact that the drinks did not include bacardi or vodka it was just local brands of beer and local drinks such as raki and ouzo - yuk. It was a bit of a rip off too because all inclusive drinks were served in small glasses and with no straws for kids etc, whereas paying guests had large glasses and much better service in order for the staff to gain tips. This was also the case in the restaurant where you didn't get the same service as the non all inclusive guests. Other than that I thought the food was very good. It may not have always looked appetising as it was pretty similar food each day, however I made the effort and tried something different every day and thoroughly enjoyed every meal. There was always plenty of choice (meat, pasta, fish, lasagne, mousaka etc) and lovely fresh salads. The desserts were gorgeous ( if you like pastries such as baklava). There were a few British people who commented on the lack of chips and chicken nuggets for the kids but personally I thought that was a good thing! Breakfast was OK but the same every day. Not exactly our idea of a good cooked breakfast.

The resort itself is quiet but is not too far away from Hersonnisis (10 - 15E) by taxi. We caught a local bus to Aghios Niklaus which was well worth it. Livelier resorts are not far away if you wish to hire a car. In summary if you are looking for a lively, bustling holiday then this probably isn't for you. However, if like us you have young children and just want a relaxing holiday with great weather, a beach across the road (which incidentally was nothing to look at but was very safe for kids and free sunbeds) then this is ideal.


By: Sharon Edwards - Basingstoke - Submitted 1st October 2006


Travel Date: January 2006 Best for: Not Specified
Travelled with: Not Specified Recommend to a friend: Not Specified
Operator: Other

"Stella Village Hotel / Stella Palace review"

Overall Hotel Rating:

Very Good

Open quote

The resort was nicknamed Hella Village after the first few days. This is the first year that the hotel has been available to Brits. Approx 70% are German with the remainder being made up by French, Italian and about 20 brits were there during our stay.

As a result of this theres the usual no queueing system adopted by the Germans at the bar along with the morning fight for sunbeds. The bar staff along with serving beer in 250ml glasses with 1 inch heads on are rude and feel agrieved that they have to serve you drink at all. The all-inclusive drinks package DOES NOT include spirits. Its beer, soft drinks, raki, ouzo, red and white wine and thats it. Much to our surprise when we ordered a vodka we had to pay? Also on 3 of the nights the all inclusive bar finished 15 minutes early at 10.45. The bar clock stated 11pm but it was clearly 10.45 with everyone I checked with. The barman said it was 11pm as he had started 15 minutes early that day! Unbelievable. I have never seen this on holiday before.

The food was rubbish. During our 7 day stay we ate out on 3 occasions. I have been since told that the food is the usual for Greek resorts. There was no toast for breakfast just bread. Breakfast was fried egg or omellete with beans on some days and those dodgy mini sausages. Dinner was a selection of left overs from the tea the previous day and then evening was stodge. I can reccommend the Anilipsi Steak House some 10 minutes walk in the direction of Stalis. Monday night is best as its a Cretan night for 20 euros including a meal and dancing and plate throwing etc. The staff are friendly and cant do enough for you which is more than can be said for Stella Village.

The hotel is also in the main flight path for Heraklion airport and theres one flight every 5 minutes including throught the night.

I have to say that the accommodation itself is excellent. Clean and the air conditioning is brand new and the main argument in our room was that the room was too cold as you can set it to whatever temperature you want. The pools are great with slides etc for the kids and theres the new Stella Palace facility next door on the same complex which has a massive pool, new wooden sunbeds (very hard to lie on) and a swim up bar. unfortunately the swim up bar is not yet open but I'm sure it'll be great when it does. The accommodation at the Palace looked really nice.

Kids club - its in German as is the entertainment at night which is conducted by the hotels animations team.

Would we go again...no. It was the attitude of the staff and the food that would stop us going. This hotel will not be in the Sunset brochure next year with the rate of complaints. One brit couple spent 3 days asking for reallocation only to find that our sunset rep had not even informed the head office on the island then he went on the sick. Ask the office for a change not the rep as he wasnt very good.


By: - Submitted 1st August 2006


Travel Date: August 2006 Best for: Not Specified
Travelled with: Not Specified Recommend to a friend: Not Specified
Operator: Other