Monterio Holiday Reviews

You had to take a taxi into the nearest resort but it did not cost much. There was a cafe not far from where we stayed where you could get a nice breakfast or snack. Nothing else to do so you had to go out

Hi Soni

This is in reference to the booking made by us to stay at your resort from 23rd may to the 30th may 2009. This was definitely a waste of time and money WITH a lot of horrible memories .The reputation of your resort is shattered to bits.We would not recommend this place to anyone as the only motive by this resort is to get more and more people to check in and there is nothing called as looking after your guests.

We reached Goa after travelling 9 hrs from Mumbai and reached in the late evening and can you imagine being told by the reception you cannot stay in this hotel due to certain MAINTENANCE PROBLEMS so you will need to travel to Haathi mahal some 13 kms away.We were shocked at the unprofessionalism of the management.So tired and upset we went in the night to Hathi mahal and reached there searching for the place at 8 p.m

Now we were told first that you will get 2 separate rooms not interconnected and NO KITCHENETTE.we were told of something entirely different before we booked the holiday. Unbelievable to expect a couple with 2 small kids to stay like this . We had to put our foot down and ask for interconnected rooms,as can 2 kids stay alone in the next room ?. after a lot of thought by the guys at the reception ,we were given an interconnected room without a kitchenette. We stayed there for 1 and 1/2 day,but because we wanted an apartment and not just 2 rooms we were told there was a place in Royal Palms

In Royal palms we were shown a small room that was HORRIBLY STINKING and unstayable .We walked out that very minute and as if we were getting everything for free we had to start the requesting and the pleeaseee...... to your management and they very reluctantly ,gave us a room on the 3rd floor. While we were walking up ,realized that the exhaust of all the toilets were all facing the stairs and the stink was unbelievable!!!and so chawl like. When we reached the room they were so much smaller than the earlier apartments we had stayed in and agreed to take a holiday at your place. here the sofas were stinking and the room was so suffocating!! Royal Palms we thought had some class . You are doing no favour to us and others like us, coming on holidays ,(only because of belief in your name and reputation),and feel absolutely no remorse for treating its prospective customers in this manner.Other couples were walking off without staying here in front of us.

IS THIS WHAT YOU GUYS WANT ??? TO DEMOTE YOUR PLACE RATHER THAN PROMOTE? WHAT ARE YOU ACHIEVING THROUGH THIS ATTITUDE ?? AND WHAT KIND OF PROMOTION DO YOU EXPECT TO ACHIEVE THROUGH THIS? WILL ANYONE WANT TO BE A MEMBER HERE.? WE ACTUALLY THOUGHT OF BECOMING MEMBERS,AFTER SPEAKING TO SOMEONE AT HAATHI MAHAL BUT CAN YOU IMAGINE WHAT WOULD HAPPEN IF WE HAD PAID THE MEMBERSHIP FEES?. IF WE WANTED TO SPEND GOOD FAMILY TIME AT YOUR PLACE ,IS THIS WHAT WE HAVE TO EXPECT AND GO THROUGH? we left the next day and checked into another hotel not bothering about the money paid to you in advance. We have spend double the money on tariff because of the mismanagement of your staff.Hence we want our booking amount to be refunded at the earliest.