Burlington Apartments Reviews

Burlington Apartments, Paceville, Malta

What can I say other than would not recommend THESE APARTMENTS for the following reasons:

My apartment had an internal staircase leading down into it, the stair railing was broken and totally dangerous! breaking just about every Health and Safety rule going. This was eventually fixed (albeit inadequately, to break again) on the third day of our visit.

The Safe door in my apartment had, had its door prised off and I seriously questioned the level of security from our rear window which was on the same level as the fire escape. The safe was not fixed during my stay

The cooker did not work properly!

The Bathroom looked third world, cracked dirty tiling and a toilet replaced and fixed with bare cement. The considerable RUST in the bath was actually painted over when I complained!!!

We had a 1 bedroom flat meaning I slept in the main area on the sofa bed, as there was no ventilation or fan there I only had an alternative to roast or sleep with the door open, imagine Paceville which is lively until 6am and you will understand why this really was a problem.

The Advertised Satellite TV did not exist, however what was left of the TV bracket and wiring(!) were still there leaving a sharp pointed piece of metal at the eye level height of my 12 year old daughter. When I complained an antiquated black and white portable TV appeared with 2 channels available - 1 maltese and 1 italian - neither english speaking.

You are able to pay a nominal amount for use of the facilities at St George's Park, but I wouldn't bother, I went to the gym once it was filthy, unsupervised and dangerous! I didn't even bother to look at the pool after this!

Seating was ripped. walls poorly painted (paint on the floor and tiles - haven't these people heard of cutting in?) and poorly fitted door frames were coming away from the walls.

We were facing the monolithic La Valetta hotel, which was full of unruly Italian teenagers... If I hear whistling and Bella bella Chica one more time!

the Sunspot/Mercury rep was absolutely hopeless in getting these problems addressed nice guy - wrong planet

In all honesty my complaint is not with the staff of the apartments who like all Maltese people that I met were very friendly and conscientious. This apartment is obviously part of the same group as La Valetta and St George's Park. Keys are collected from La Valetta and everything has the same development company's address on it. These apartments are old and have obviously been (badly) refurbished recently.

I visited with Mercury Direct / Sunspot and quite honestly they should be ashamed of themselves - not just for overselling these apartments as 3 star!!! but also for their inability to deal with a serious customer complaint. Given their reply I honestly don't think that they even bothered to read my letter, I was not even asking for compensation just an acknowledgment that they had got it wrong!

I dont ask much from an apartment but Burlington Apartments were seriously lacking!

My daughter and I loved Malta and he people, Paceville was a little too lively for a family holiday but if you are still young enjoy it! The St Julian Festa (at the end of August) was fun and the trips around the island unmissable!