Iberostar Tucan / Quetzal Reviews

Just returned from two weeks at the Iberostar Tucan and it was probably the best holiday we have had. The hotel is just fantastic and the staff superb. It is set in part jungle with monkey's swinging from the trees, Iguana's walking about the various paths in the grounds but they do not come near you. Sitting in the lobby bar you will see the peacocks walking about and getting fed popcorn. There is a superb pool and pool bar and you get clean beach towels every day if you want and there was plenty of sun beds available. We have been going All Inclusive for 5 years and we usualy get fed up with the food after about 8 or 9 days but not here, we never ate outside the hotel once. There is a Japanese, Italian, Mexican, Steakhouse and the normal buffet. The Japanese is great as you get entertained by the chefs as they cook your meal in front of you. Italian was superb as was the Mexiacn & the Steakhouse. There was a choice of breakfast in the main buffet or at the beach cafe, we normaly went to the beach for 0930 and ate in the beach cafe which was your normal breakfast with plent fresh fruit, chees and cold meats and the normal cooked breakfast, along with freshly cooked omletes if required. Lunch could be taken in the buffet in the sister hotel or at the beach. The beach was the same every day, but the buffet was varied most days, normaly with plates full of very large prawns, mussels, clams and other varieties of seafood along with all the usual lunch time grub. Dinner was in the buffet in either of the hotels, which are open to all in both hotels, or you could book one of the al-a-carte's which we were allowed 5 per fortnight. The variety of drinks on offer was also far better than any other all inclusive hotel we have been to, there is a full range of cocktails and you get the international brands if you ask and at no extra charge. In the lobby bar at night it is waitress service all night, so you just sit and relax and get your drinks delivered. Give the bar staff some regular small tips and you will be well catered for. There is a mini bar in the room which is stocked every second day with Beer, Water, Fanta, Coke, Diet Coke & 7-Up etc. Keep the chambermaid sweet with some small tips and you will get stocked daily and have some super towel arrangements, flower petals and chocolates placed on the bed. I would definately go back, as it is by far the best place we have been to and we have used Iberostar before. Have a look you won't be disapointed.

This hotel is old and tired and needs a complete overhall compared to the other hotels around this area. We have stayed in other hotels in this area on 3 occasions and they are modern and bright and pleasant. This hotel is dismal and the paint work in the rooms is depressing. A good coat of paint would help no-ends.Yes the place is clean and the staff work very hard and are polite and smiling all the time but the overall condition of the place is not welcomming. Food is repeatitive, but of good quality. The grounds in the center of the hotel are overgrowing and block the sunlight to you balcony. So it is in darkness during the day.Try and get a room that does not overlook the jungle.If you want a good hotel in Playacar, stay in one of the RUI's, they are years ahead of Iberostar.

Recently been to the Iberostar Tucan (August 2008) this is our second visit to Mexico and last year was much better (stayed at Bahia Principe) We were a little disappointed by the Tucan considering it is supposed to be a 5* hotel, we have actually stayed in better 4* hotels. The food was good but repetitive we always knew that there would be Beef & Chicken on the buffet (which there was every night) also not a very good selection of vegetables.

The room was a little shabby for a 5* needed a little refurb. A little word of advice if your ceiling light/fan rattles PLEASE get it checked out because our glass shade fell down one night just missing my head, this caused the glass to shatter all over the floor and it took hotel services two phone calls and a visit to reception to get someone out to clear up the mess (50 minutes in total) (again not very good for a 5* accommodation)

You will also have to get up very early if you want a good placed sunbed because they go very quickly (people reserve them with books etc, nothing done about this despite all the warnings from the management)

Also advise you to take plenty of Mozzie repellent as we were nearly bitten to death.

A fantastic hotel,couldnt fault it,surrounded by swamp & jungle all kinds of animals:birds,iguanas,peacocks,monkeys,large guinea things plus others.If you are prone to mosi bites (little tip eat marmite on toast 3 weeks before you go,didnt get bite until the last day.)All staff were friendly & helpful.

Food: Food was excellent,catered for everyone.5 a la carte restaurants Italian,Mexican,Japanese,Caribbean & Steakhouse plus a buffet style restaurtants.Italian was the best meal a bit dissapointed with the Mexican cosidering we were in Mexico.

Rooms: Excellent room very clean was in room 2322 balcony looked out into the jungle great to see the monkeys in there own enviorement.1 minute for pool complex.Bed a bit hard but soon got used to,fridge in room well stocked,tv/stat/email + telephone facility, air con + large fan,eletronic safe (first time we never had to pay for it)

Entertainment: Enterainment staff worked very hard day & night were very friendly always stoped for a chat.Drinks plenty of choice wife went through the whole cocktail menu.

Beach & Pool: Beautiful beach very clean white sand, sea a bit rough at times.But the huge pool complex made up for it.

Trips: Plenty of trips to choose from went to Tulum & Coba climbed the pyramid.by all accounts should have gone to Chichen Itza to see the pyramids.One trip highly reccommended is swimming with the dolphins absolutely out of this world & were not very strong swimmers.

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Travelled by First Choice ";Premier Class"; which cost over £300 per person. A complete waste of money - disinterested staff, no facilities at airport, dirty aircraft -seat pockets not cleaned out containing half empty crisp packets, dirty tissues etc., slovenly cabin crew, lavatories closed one and a half hours before arrival at destination due to tanks full, therefore no drinks allowed! No choice of menu for many premier class passengers due to not enough of one dish of the two on offer. Letter of complaint unanswered after a month.

Fortunately First Choice had no control over our hotel which was excellent.