Latest Reviews for Riviera Maya

A good resort with many shops bars and restaurants.

Arriving at this stunning hotel in the most beautiful grounds and gardens for 2 weeks in january 2008, we thought this was going to be the holiday of a lifetime.... How wrong we were! Arriving at our room we found the room had not been cleaned from the previous occupiers, the patio doors did not lock, in fact the lock was missing, the television did not work, nor did the hairdryer! As we had a long flight and it was late we rang through to room service rather than go for dinner, it arrived three hours later and was nothing that we ordered, this happened most other times when we ordered room service,not the best of starts. The following day we attended the welcome meeting in the bar, the rep tried to order some drinks for us however the hotel staff were clearly not interested! We were given beach towels and headed off around the pool, there were no beds available around the pool or on the beach, and found that the secret to securing a sunbed was to arrive at the pool at about 5.30 in the morning, this was ridiculous, we were on holiday! There were 2 buffet restaurants and 4 a la carte, the service in the buffet restaurants was nothing short of shocking, there was no organisation you were seated at dirty tables trying to get clean cutlery was a task, at breakfast trying to get a hot drink was near impossible, the food itself was fantastic. The a la carte restaurants were equally as shocking, we booked tables at the italian twice during our stay and both times walked away after an hour because there were no tables available. The steak restaurant served nothing but cold food. The mexican restaurant was wonderful, we ate there on 3 occasions and it was faultless. The evening entertainment was ridiculous, karaoke is not what i would call "entertainment" Trying to get a drink at night was also impossible, unless you were waving dollar bills, wherever you seemed to go, you always were served so much quicker when waving dolllar bills. The lock on our door was fixed after about 8 days, after several complaints, the hair dryer was fixed on our last day, also on our last day several new sun beds arrived! Amongst everything else the weather let us down badly, most days the sun didnt shine so needless to say we were both very happy to return to the u.k!

Didnt see the resort area,only the hotel complex,

Beautiful hotel with lovley staff,all very freindly and helpful,Very large complex,so you need to be fairly fit.I had some jewellry stolen on arrival so be wary of leaving your case unattended.The beach is amazing,pure paradise,and very relaxing.All restaurants are nice,but menus are a bit samey,however food is of very good quality.The pools are fab,the whole areas are spotless.The pool at the centre was extremely noisy with the animation team,a bit 18 to30s,which spoilt the peace and quiet for us.Thompsona are selling this as a platinum holiday,which it is not,until june 09,so dont be tricked like we were,The rep,Beth is lovely.

Just back from one of the most relaxing holidays ever. The standards at this hotel are excellent, real friendly service from top to bottom. Rooms were excellent, comfortable and cleaned daily, only thing to fault them was the height of the bed? a bit high for short people! The beach was excellent, loads of beds, not just sunloungers but large beds with thatched roofs and drapes, ideal for siesta time! Waiters fequently around taking orders for drinks (cocktails etc) from the bar. Fresh taco's and snacks brought around at lunch time so you had no need to go to the resturant if you didn't want to. Food was all alacart no buffet with 5 resturants to chose from.Excellent service in all of them, staff so friendly and helpful nothing was too much trouble.

We went to Tulum, Chichenitza, Coba, Aktun Chen, Xcaret and Cozumel Atlantis Submarine. All were well worth the money. In all it was a great holiday. We went on 18th May for 2 weeks and weather was around 90 most of the time. The last few days were wet, but it did not spoil the holiday.

We stayed at the Riviera Princess which has a mirror side called the Sunset Princess. The resort is massive, it takes 10 minutes to walk from reception to the beach. Rooms are excellent and large. We booked a junior suite but were upgraded by the hotel to a de luxe junior on arrival. It is only 3 floors high and is all set in tropical gardens with lagoons in the centre. The hotel is away from the major traffic areas like Playacar thank goodness - but hotel runs free shuttles to Playa del carmen each day. For those that prefer taxi it costs USD 13 each way. The cost to Xcaret using a taxi is about USD22. Beach is excellent and safe - and loads of loungers for all. Pools are very good, you have several to choose from whether you prefer noisy or quiet. Main buffets are bedlam at mealtimes, eat early to avoid the rush - or book into one of the many a la carte restaurants. We ate breakfast and lunch at La Tortuga restaurant by the beach in the end - to avoid the hassles of the main buffet. Food is very good overall although the worst meal of the holiday for us was at the Las Olas seafood restaurant - slow service and food overcooked. We walked out when desert was served up. All bar staff and maids are excellent and animation team work hard. Very few english at resort - mostly USA and Canada. Hotel has ATM machines in each reception area which are very useful. We used mostly USD the whole time we were in Mexico, pay with USD and get pesos in change. It worked fine for us. We tipped USD2 a time to all maids and waiter staff. This resort is best for a mix of relaxing holiday break with occasional trips. Beware of the floors, they are marble everywhere and slippery.

This holiday in the main was expensive, however we have never been anywhere where the staff, food, accommodation has been of such a high standard.

The food was all presented very well, and tasted good. The alcohol selection was of a high standard too - none of your cheap brands!!

I would say to anyone who is considering booking and may think it is too expensive - go for it - you will have a memory which will imprint on you for a very long time.