Blue Bay Grand Esmeralda Reviews
Travellers who visited the Blue Bay Grand Esmeralda rated the hotel on average as...
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Blue Bay Grand Esmeralda reviews (1-1 of 1)
1
Overall Rating
Cleanliness
Food
Hotel service
Location
Room comfort
Travel Date: January 08
"blue bay grand esmeralda"
Submitted in November 2008 by: rob mckay
Operator: First Choice
Arriving at this stunning hotel in the most beautiful grounds and gardens for 2 weeks in january 2008, we thought this was going to be the holiday of a lifetime.... How wrong we were! Arriving at our room we found the room had not been cleaned from the pre...
Arriving at this stunning hotel in the most beautiful grounds and gardens for 2 weeks in january 2008, we thought this was going to be the holiday of a lifetime.... How wrong we were! Arriving at our room we found the room had not been cleaned from the previous occupiers, the patio doors did not lock, in fact the lock was missing, the television did not work, nor did the hairdryer! As we had a long flight and it was late we rang through to room service rather than go for dinner, it arrived three hours later and was nothing that we ordered, this happened most other times when we ordered room service,not the best of starts. The following day we attended the welcome meeting in the bar, the rep tried to order some drinks for us however the hotel staff were clearly not interested! We were given beach towels and headed off around the pool, there were no beds available around the pool or on the beach, and found that the secret to securing a sunbed was to arrive at the pool at about 5.30 in the morning, this was ridiculous, we were on holiday! There were 2 buffet restaurants and 4 a la carte, the service in the buffet restaurants was nothing short of shocking, there was no organisation you were seated at dirty tables trying to get clean cutlery was a task, at breakfast trying to get a hot drink was near impossible, the food itself was fantastic. The a la carte restaurants were equally as shocking, we booked tables at the italian twice during our stay and both times walked away after an hour because there were no tables available. The steak restaurant served nothing but cold food. The mexican restaurant was wonderful, we ate there on 3 occasions and it was faultless. The evening entertainment was ridiculous, karaoke is not what i would call "entertainment" Trying to get a drink at night was also impossible, unless you were waving dollar bills, wherever you seemed to go, you always were served so much quicker when waving dolllar bills. The lock on our door was fixed after about 8 days, after several complaints, the hair dryer was fixed on our last day, also on our last day several new sun beds arrived! Amongst everything else the weather let us down badly, most days the sun didnt shine so needless to say we were both very happy to return to the u.k!
Submitted in November 2008 by: rob mckay
Overall
A good resort with many shops bars and restaurants.
1
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