Best Western Hotel Inca Reviews

I am surprised that other reviewers have all commented on helpful staff because this just was not my experience! My mum had booked me and my partner into this hotel for 5 nights as a present. We left after 2. This hotel claims to be a 4 star but I would rate it no more than 2. There is no restaurant despite claims in it's brochure and several websites. It only has a room for breakfast. There was no tea/coffee facilities in rooms. The in-room info said tea and coffee available free 24 hours a day from reception. However I requested a tea at 3pm and was told I could not have on until 5pm and they attempted to charge me 1.50 euros for it! There were no keys available for the safe! (surely you should only claim to have a safe if it actually locks!!?) Staff were surly and unhelpful despite the brochure claiming ";friendly staff";.

Location was OK-ish but a bit of an uphill walk from tourist attractions through some rather dirty graffitied areas. We didn't really think Porto was a nice town. The beautiful examples of architecture were surrounded by run down houses and the streets were covered in dog mess. (Obviously the hotel cannot really have an impact on this but it did affect our enjoyment of the holiday as after a day trudging round dirty streets I just wanted somewhere nice to relax and the Inca just does not do the trick .)

Hotel rooms were ok a bit bleak and non descript but they were clean. We just couldn't cope with the rudeness, lack of facilities and generally depressing atmosphere. After 2 nights we moved over the river to the Hotel Sol Melia Gaia Porto in Vila Nova de Gaia. Despite having to pay out more money to be in a pleasant hotel for the remaining 3 nights I do not regret this decision. This was a far nicer, better equipped hotel with much better facilities and excellent customer service. This really did deserve it's 4 stars. It was also equally near to tourist attractions. If you must go to the Porto area I would definitely recommend the Melia Gaia Porto but would recommend avoiding Best Western Inca at all costs if you like to get good customer service and think that hotel's should match up to the claims they make in their advertising!

Incidentally on our return we tried to get a refund for the 3 unused nights by contacting Best Western customer care and they said they could not do this as they have no control over hotels using the Best Western name and would ";note our comments!"; Just as helpful as the hotel staff then!

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