Hotel El Paso

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Ranked

1 st

out of:


Overall hotel rating for Hotel El Paso:

Based on 117 reviews

Very Good Further information

Cleanliness

Very Good

Food

Very Good

Hotel entertainment

Good

Hotel service

Very Good

Kids facilities

Very Good

Location

Very Good

Room comfort

Very Good

Value

Very Good

Best for:

Families with Young Kids Families with Young KidsFurther information


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Showing 1 - 15 of 117 reviews

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"El Paso - Portaventura"

Overall Hotel Rating:

Good

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Third time we had stayed here, don't know if it is a 4*, probably needs a bit of a refurb, exactly the same as when we stayed years ago for the first time. Food is good and plenty of variety, lots of fresh salad and fruit too not all chips. All inclusive local beer is Estrella and free ice cream is very high quality. Even though loads of sunbeds round pool you will still struggle to get one if not there first thing to put towels on. The one thing which really put me off and annoyed me is I paid 49 euros each for 3 express bands to save waiting in queues in park, I paid for them at reception and they were noted on my room number, it is only a band and my eldest son lost his coming down a massive water slide at their water park which I also paid for at reception. When I asked if it could be replaced they said no, it was Hotel policy as I could have given it to someone else! Even though they put it on his wrist and the only way to get them off is to snap it, there is no where whatsoever on any of their multiple advertising for these bands to say that policy, neither do they tell anyone buying them, reception said if I had taken the broken band in they would have replaced, so I could have just found a broken band and they will give me new one, but prove you have bought one and lost and its tough! First Choice rep said he had had this before and nothing he could do. I had to buy more tickets otherwise my son would not have been able to go on the rides with his Dad and brother or they would have had to wait in massive queues even though they had bands on. Be very wary when buying these bands.


By: Austin Barnes - Submitted 2nd September 2013

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Travel Date: August 2013 Best for: Families with Young Kids Book now
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"El Paso"

Overall Hotel Rating:

Good

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When we arrived we were given room 5011 which had mould growing on the bunk beds and in the drawers and the smell was very strong. We asked to be moved and they did move us with no fuss and the room we were given was much better. The food was excellent and plentiful. The Coyote restaurant is well worth a visit,food and service were excellent. The hotel was in a good location for the theme park. There was no entertainment at the hotel only a disco for little ones which started at 9.30 and finished around 10 then there was nothing. The reception staff were helpful but very slow. We arrive at 11am but couldn't get in the room until 3pm and our luggage was supposed be there ready but we never got it until 5pm by which time we were very tired and had enough of asking reception to sort it as we had been travelling since 2am. All we wanted was to settle in.


By: Mrs Michelle Barker - Submitted 28th August 2013

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Travel Date: August 2013 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"Excellent Holiday would love to go back"

Overall Hotel Rating:

Excellent

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Just back from a fantastic 10 nights stay at Hotel El Paso. I was on holiday with my husband and our 4 kids (ages 8, 6 and 1yr old twins), my parents, brothers and sister-in-law and we all had a great time. You could not fault the cleanliness of the hotel and grounds, food was good plenty to choose from. Soft drinks were all big name brands like coca cola and fanta. El Coyote meal was delicious. Plenty to do and the unlimited access to Portaventura Park saved us thousands. The only negative point I could say about hotel was that the evening entertainment was poor. Mini disco was great for kids but this only lasted 30mins each night then besides the flamenco dancers on 1 of the nights the rest of the entertainment was terrible and only lasted between 20 - 60mins. With the bar still open for an hour afterwards they could at least have played background music.

Over all I am looking into going back within the next 2 years.


By: Amanda McGuire - Submitted 4th July 2013

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Travel Date: June 2013 Best for: Families with Young Kids Book now
Travelled with: Families with Infants Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"Wonderful Hotel"

Overall Hotel Rating:

Excellent

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The hotel was always being cleaned. suitable for families rather than for young single people, Older couples who don't mind children will also enjoy this. Walking distance to Theme Park and Water Park which entry costs are included with stay at El Paso. The hotel holds themed nights including Mexican and BBQ for which the food is good and plentiful. WiFi is in the recepton area where there is seating. If you want to watch TV whilst on holiday...........then you can watch BBC1 and BBC2 (English) or Eurosport (Spanish).


By: Chrissy Mac - Submitted 11th September 2012

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Travel Date: August 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

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"Very good hotel "

Overall Hotel Rating:

Very Good

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Very good hotel with excellent staff who are very efficient and friendly. This is the 3rd time we have stayed at El Paso and the only downside is the below average evening entertainment. Most nights are spent at Portaventura but on the couple of nights we decided to relax in the hotel the entertainment was a let down. This is only a minor negative though as the main attraction of the hotel is its proximity to Portaventura Park. Food and drink are both very good with a wide range of options for everyone. It would be good if the bar served drinks after the park closes but its easy to tailor your evening to get back for a drink if needs be.


By: John Sproul - Submitted 4th September 2012

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Travel Date: August 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"good location"

Overall Hotel Rating:

Good

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hotel bathrroms need upgrading are mouldy but knew this before i went so was prepared.pool area is fantasic and clean, plenty of options in the dinning areas for adults and kids. location is everything free train to park and quiet in the evenings.


By: clare lock - Submitted 4th September 2012

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Travel Date: August 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"Usual Good Standard"

Overall Hotel Rating:

Very Good

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This is the fourth time we've stayed in this hotel. We've two teenage children and there is enough, with the pool, table tennis and internet facilities to keep them amused at the hotel but, to be honest, the big draw is the theme park 2 minutes walk up the hill! The food is good, service good, staff friendly and helpful and overall a good time was had by all.


By: Shirley Butt - Submitted 29th August 2012

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Travel Date: August 2012 Best for: Families with Teenagers Book now
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"El Paso Portaventura"

Overall Hotel Rating:

Very Good

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Hotel was very clean, food was excellent for an all-inclusive type resort hotel. Facilities were good, but could've been more for chidren over 5. Entertainment was aimed for younger kids - more family-oriented entertainment in the evenings would be welcome.


By: Craig Robertson - Submitted 22nd August 2012

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Travel Date: August 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

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"Great hotel, we will go again"

Overall Hotel Rating:

Excellent

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Great hotel , Good all inclusive food and drink selection. Unlimited access to Portaventura theme park. Bed rooms clean and suitable. Swimming pool great Great holiday we will go again!


By: Jayne Joy - Submitted 15th August 2012

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Travel Date: August 2012 Best for: Families with Teenagers Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"Fabulous resort!"

Overall Hotel Rating:

Excellent

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The hotel was extremely clean in all areas. The pool was amazing and location great. The food was typical buffet style with lots of chips! However there were lots of different salads and fruit every day. I would have liked more Spanish food on the menu but they did have paella and one day we had Calamares! The staff were very friendly and the room was perfect for a family. The kids loved the free ice-cream and the slush drinks were a big hit!!


By: Claire - Submitted 9th August 2012

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Travel Date: August 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"el paso"

Overall Hotel Rating:

Very Good

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the hotel was very nice with a fantastic pool area which had plenty of sunbeds.it is a great location for portaventura theme park.The food in the buffet resturant was fine but got repetative,the el coyote resturant was really nice good food and plenty of it.The free local drinks you got were good and you also got unlimited soft drinks and walls ice cream.All in all a very nice hotel in a good location.My only criticsm is its price you can go half board at same quality hotels nearby for £1,500 less which is a big difference.


By: adrian day - Submitted 6th August 2012

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Travel Date: July 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"Brilliant "

Overall Hotel Rating:

Excellent

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This is the best hotel i have ever had the pleasure to stay in. I couldn't fault it at all, the rooms were spacious and we had kids bunk beds instead of a double sofa bed.the rooms were spotless and were cleaned daily. The pool was huge and also had a infants pool with a pirate ship in The food was faultless and had a huge array of choice with theme nights once a week.


By: Andy Jackson - Submitted 6th August 2012

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Travel Date: July 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

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"Fantastic resort "

Overall Hotel Rating:

Excellent

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Just returned from a fantastic week in el paso hotel , food excellent variety in restuarant , poolside and in theme park. Pool is a great size and never seemed overcrowded . Hotel grounds are spotless staff always cleaning and are very helpful , reception staff speak good English , always able to get s sun lounger no matter what time of day no need to do Olympic sprint to get best spot lol , plenty of shaded areas . Did hear people moaning about thinks like crisps , certain flavours of ice cream not part of all inclusive but when you are getting walls n carte nor ice cream who cares still had about 6 to choose from ! Hotel runs a shuttle bus which takes you to salou and also train to theme park . Train station just outside hotel takes u to Barcelona 45 euros return for 3 hotel will print out train times . Theme park was fantastic, great shows and rides suitable for all family , do recommend u buy fast pass as some queues for bigger rides can be up to 1 1/2 hrs wait , Caribe water park not very big but good value for money if u get discounted rate from hotel . Would recommend this hotel and theme park x Only down side is night entertainment is totally geared toward children starts about 9ish only last just over 1 hr some nights longer and all inclusive finishes at 11:30 . Have to pay for bottled water but have water fountains , we took a camel back n filled it to last day in theme park , no food at all allowed in park bags are searched n food taken off u .


By: Claire - Submitted 6th August 2012

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Travel Date: July 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: Thomas Cook New Window

"Well run hotel great value for money"

Overall Hotel Rating:

Excellent

Open quote

Great value hotel. Well cooked food and well organised restaurant. Great pool area with a lovely friendly atmosphere. Staff are friendly and professional.


By: Lorraine Highton - Submitted 28th July 2012

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Travel Date: July 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Young Kids Recommend to a friend: Yes
Also Reviewed: Operator: First Choice New Window

"Ok"

Overall Hotel Rating:

Good

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Having stayed in the Hotel Portaventura 10 years ago, I was looking forward to a stay in the El Paso. Unfortunately it never lived up to my expectations. Reception staff very slow, evening entertainment poor, bar service slow, room was too crowded with uncomfortable beds and it never got dusted. The park was a bonus for my kids, the pool was lovely and the staff were nice, I enjoyed my meal in the Coyote restaurant, but the service in the Medina was poor. Would I go again? Probably not. And the Lumine Beach Club is no longer part of this group, so the El Paso website needs updating.


By: Ross Campbell - Submitted 5th July 2012

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Travel Date: June 2012 Best for: Families with Young Kids Book now
Travelled with: Families with Teenagers Recommend to a friend: Yes
Also Reviewed: Operator: Thomson New Window