Fiesta Paraiso Floral Reviews

Having just returned from one weeks holiday all inclusive, I have to say for a 3* hotel, this place is very good. The food was pretty good - you could always find something you would like. Poolarea very clean although a bit small, always plenty of sunbeds. Kids Club excellent.

We have just come back from the Fiesta Plaraiso Floral in Playa Paraiso in Tennerife.There was 9 of us in our group 6 adults and 3 children.The food was poor,the drink was poor the entertainment was poor and the resort itself was poor.The hotel was all inclusive but the food was so bad we ended up getting taxis to other resorts to eat.Theres only 2 supermarkets and only 3 bars in the resort.We have stayed in other Fiesta Hotels in Ibiza which were superb but this one was dire to say the least.If you are thinking of going here dont!.Go to the Fiesta hotels in Ibiza theres no comparison.This hotel is geared towards the spanish and the british are a poor second best.You have been warned!.

Worst holiday I've been. Dont go. If you've booked, then cancel. Forfeit your deposit and go somewhere else. Anywhere else, but not with Thompsons. BEWARE.

Having booked this holiday in a very quiet resort without a decent beach, knowing it is one of, if not the very cheapest all inclusive in the Canary Islands firmly embedded at the back of my mind I was pleasantly surprised on arrival. Whisked off to the dining area prior to check in to ensure we all got something to eat, (which was a worry from previous reviews expecting to be trawling the resort for a last minute pizza somewhere!)

Hotel Cleanliness - Huge hotel with 17 floors, the reception area okay but a bit shabby. Stairwells and corridors a bit like what you would imagine Her Majesty's Prisons to look like. 4 lifts that only took 6 people at a time and were soooooo slow, must be even worse in full season. The rooms were okay however very unsafe for kids. We were on the 14th floor with a lovely view but a horrendous 300 foot drop to the floor. We kept the balcony doors shut and barricaded with room furniture for the holiday to keep the kids off it. The maids did come in every day to make the beds and change the towels - thatÂ’s all they did though they wonÂ’t sweep or mop the floor.

Hotel Food - Plenty of choice, breakfast - bacon sausage egg tomatoes beans toast cereal, continental, more than enough. Hot and cold buffet lunch with plenty of choices, Dinner, again huge amount of choices enough not to have the same meal twice in the 2 weeks we were there. Daytime snacks very limited to pizza chips and a variation between hot dogs and hamburgers or chickenburgers. What let the food down was the amount of flies around the bread and fruit (especially at lunch time) and the all inclusive snack bar. The hot dogs were in effect being cooled and reheated continually throughout the day with staff just pouring bottled water on them to keep them moist. It doesnÂ’t take an expert in food hygiene to realise what the consequences of that could be.

Location - We were happy with the peace and quiet and booked the hotel because of the lack of beach and no bars and drunken yobs you would associate with PDLA etc. It is well advertised on the internet sites when you book it is very very quiet so expect it.

Hotel staff - this is where the hotel really lets itself down which will become apparent when I explain later in the review a number of incidents that occurred when we were there.

Entertainment - Typical cheesy fiesta entertainment mainly done by Momo from Morocco and Hane from Germany. Very funny people who expect you to clap every three minutes to Momos shouts of 'APPLAUSE!!' Mini Club for the kids run by Katja and Nicola. The kids loved it, went every day for 2 hours in the morning and 2 hours in the afternoon. Evening entertainment starts with a mini disco for the kids and the infamous many language bingo afterwards. They alternate cash prizes usually about 200 euros - depends how many play, with naff digital cameras the next night. All the outside acts were very good, even the snake show and parrot show which are as always in the main trying to make money by letting your kids be photographed with the animals.

Anyway, a number of bad things happened whilst we were there that spoiled our holiday in the first week.

On the first few days somebody decided to go to the loo in the pool and looking at the size of what was floating in it, it wasnÂ’t a child..Straight out of the pool expecting it to be cleaned professionally. Nope - they scooped it out and opened the pool straight away. The lifeguard was arguing with the management as he wanted it closing until the next day but the manager wouldnÂ’t have it. We kept out of the pool until the next day however it possibly could have been too late.

The lifeguard Dominic is very friendly and hates inflatable boats / animals so donÂ’t even consider buying one at the shop you will waste your money. A really nice guy but I donÂ’t think a lifeguard should really be sat listening to an ipod and chatting, which was proved in our last few days when a young lad got out of his depth without armbands and had to be rescued by another young girl and an adult guest. Keep an eye on them because he is not always watching.

DonÂ’t know if it was the pool or the food or the flies myself, my husband, my 8 yr old and 6 yr old then spent the next 2 days very unwell with vomiting and the squits. We nearly came home because our 10 month old got a fever and could not keep any food down. Nearly everyone else we met at the hotel in the first week had had similar incidents to report. You also have to travel 12km to a doctor which will cost you the taxi fare, if you call one out to the hotel it will cost you 60 euros and you WONT be able to claim it back on your European health card.

The dining hall staff are the worst, they seem to think they are being quick and efficient hanging over you whilst you eat to whisk your plate away when you finish your last mouthful - rude and quite intimidating to me. One of the bar staff in the dining area got very drunk one day and started chanting 'coke' '7-up' repeatedly, fell over and knocked the cups flying nearly knocking the stack of wine glasses next to the wine cooler to the floor or the children on the other side of the bar. Very reminiscent of fawlty towers but not as funny.

During the first week we found it very difficult to get a 6 seater table for all of us and were berated very quickly and aggressively by staff for moving tables together to be with each other. I could see no reason why not, apart from plain awkwardness.

It will not matter if you present them with the standard please and thankyous in Spanish. They do not care and give the impression you are simply being a pain by being in their hotel. With the exception of Ms JESUS and CARLOS who did always have a smile and an Ola for the kids.

Another annoying set of circumstances also occurred in the first few days and it involved the bar staff in the sunset lounge. You will find that the first few vodka / white rum based drinks you have will be quite strong. I noticed about an hour before the all inclusive ends these drinks were becoming very watered down and eventually receiving a water and coke. We couldnÂ’t work out why they were doing it, also to other English tourists, but after 3 nights of it I sternly confronted the bar staff who apologised and said they were having a joke. A final complaint to the TUI rep ensured it never happened again to me but then it started again with newer arrivals. Apparently it is some joke between the waiters and the local Spanish who sit around the bar area to see who notices the lack of spirits in their drinks. So keep your wits about you and donÂ’t put up with it. They also expect a tip every time you go to the bar but I never bothered tipping again after the incident.

The same bar is where the dance floor and seating area is for the eveningÂ’s entertainment. Loads of kids around so you would expect it to be a safe place. Nope! The glass collectors push these 3 tiered trolleys everywhere stacked with glasses, unfortunately one night a waiter parked his trolley right next to our baby's pushchair and smashed a glass off the trolley showering him inside his pushchair in slivers of broken glass. The main part of the glass narrowly missing his face. Without any help from the waiter who just pushed my wife aggressively out of the way we managed to get the baby out strip him of all his clothes which had to be thrown out and upstairs to the room where he was put under the shower to get rid of the glass. No apology, no help and they did not even attempt to clean up the broken glass in either the pushchair or the floor. I was not happy as you could imagine and went to see the waiter concerned who by this time had hid in the kitchen and removed his name tag so I could not get his name to make a complaint. Thankfully for us, there were a group of guests who had seen what happened and had already noticed his name. A complaint has been submitted to Fiesta and TUI but as yet I have not heard anything. Was he drunk like the previous days member of staff - we will never know.

Thank you to all those guests who helped us that night, but not to the bar manager who accused me of lying about what had happened and refused to come and see all the glass in the pushchair.

ThatÂ’s the bad things that happened to us, but IÂ’m sure there will be other reviews from other disgruntled guests for the following:

A family were wondering what the smell was in their room and discovered human excrement in / under their furniture indicating how well they actually clean the rooms, another family woke to find the bed crawling with cockroaches. Another family with an 11 year old daughter with cerebral palsy had to suffer the aggression of the dining hall staff when the mother asked for a tray to take her breakfast to her, physically throwing it at the mother. The same girl suffered repeated pointing and laughing from Spanish staff and guests because of the way she walked. I personally saw evidence of this and was physically sickened by what I saw. It wasnÂ’t just the odd person either.

Halfway through our 2 weeks it was a Spanish holiday and 400 Spanish guests descended on the hotel filling it to capacity and things changed for the worse. Previous abundance of sun beds and parasols - gone....20 minute wait for the lifts....no seats in the dining hall...no seats in the sunset lounge......queues everywhere - except in the dining hall because the Spanish have no idea of queuing . The 11 year old with cerebral palsy I mentioned earlier? - pushed to the ground by a Spanish adult to get the last jelly cubes. Entertainments team? Ordered by the manager not to play any more English music in the evening - Spanish only.

Chaos that lasted Saturday until Monday. We spent most days in the Lido which was empty during this time. The only benefit of having the Spanish stay at the hotel was that the quality of food and choice of food increased even further and surprise surprise we were suddenly allowed to put the tables together in the dining room - as the Spanish were grabbing 12 at a time for their feasts at the back of the room. Very obvious one rule for us and others for them and they did definitely not want to upset their home team guests. Plate clearing stopped with Spanish guests filling their plates to capacity and only eating half what they had chosen, what a waste! and then moving to another table for dessert because the table was so cluttered!!.

After they left it was back to normal and what a relief. This holiday for us was fantastic because and only because of the other guests that were there. Well represented by Scotland, Liverpool, the North East, Yorkshire, Poland, Germany, France and Italy without the Spanish, Id like to say thank you and hello to Rab and family, John and Family, Steve and Sally, Steve and Marie, Barry, Tony and family, all from the early days to the latter guests, Brian Carol and Tricia, Brenda and Co, Rosemary, Nicola, Sophie and Louis, Kenny (number 1!) and family, Darren and family, Keith and family, Steven and family, Mark and family, Charlie and family, leaving it all in the hands of Ben and Co, Chris and family. I hope the late night drinking club continued to the end! IÂ’ve never been on holiday and met such a lovely bunch of people who can be very proud of their children and how well we all behaved and got on. The children were crying on the way to the airport, set off by you all waving us goodbye from reception.

Would I go back to this hotel, the kids would go tomorrow because they see it through different eyes, personally myself, not on your Nelly. The food is good but proved could be much better with the Spanish arrivals, the entertainment team are fantastic, cleanliness average, customer service nil and health and safety non existent.

Resort - yes I would return, possibly to the Fiesta Oasis. ThompsonÂ’s Rep - Brilliant, but very busy with complaints.

In conclusion, a flyÂ’s whisker from being a holiday from hell in the first week saved by the entertainments team and the choice of food, turning into sociably the best holiday yet but only because of who we were with, not where we were.

Having booked this holiday in a very quiet resort without a decent beach, knowing it is one of, if not the very cheapest all inclusive in the Canary Islands firmly embedded at the back of my mind I was pleasantly surprised on arrival. Whisked off to the dining area prior to check in to ensure we all got something to eat, (which was a worry from previous reviews expecting to be trawling the resort for a last minute pizza somewhere!)

Hotel Cleanliness - Huge hotel with 17 floors, the reception area okay but a bit shabby. Stairwells and corridors a bit like what you would imagine Her Majesty's Prisons to look like. 4 lifts that only took 6 people at a time and were soooooo slow, must be even worse in full season. The rooms were okay however very unsafe for kids. We were on the 14th floor with a lovely view but a horrendous 300 foot drop to the floor. We kept the balcony doors shut and barricaded with room furniture for the holiday to keep the kids off it. The maids did come in every day to make the beds and change the towels - thatÂ’s all they did though they wonÂ’t sweep or mop the floor.

Hotel Food - Plenty of choice, breakfast - bacon sausage egg tomatoes beans toast cereal, continental, more than enough. Hot and cold buffet lunch with plenty of choices, Dinner, again huge amount of choices enough not to have the same meal twice in the 2 weeks we were there. Daytime snacks very limited to pizza chips and a variation between hot dogs and hamburgers or chickenburgers. What let the food down was the amount of flies around the bread and fruit (especially at lunch time) and the all inclusive snack bar. The hot dogs were in effect being cooled and reheated continually throughout the day with staff just pouring bottled water on them to keep them moist. It doesnÂ’t take an expert in food hygiene to realise what the consequences of that could be.

Location - We were happy with the peace and quiet and booked the hotel because of the lack of beach and no bars and drunken yobs you would associate with PDLA etc. It is well advertised on the internet sites when you book it is very very quiet so expect it.

Hotel staff - this is where the hotel really lets itself down which will become apparent when I explain later in the review a number of incidents that occurred when we were there.

Entertainment - Typical cheesy fiesta entertainment mainly done by Momo from Morocco and Hane from Germany. Very funny people who expect you to clap every three minutes to Momos shouts of "APPLAUSE!!" Mini Club for the kids run by Katja and Nicola. The kids loved it, went every day for 2 hours in the morning and 2 hours in the afternoon. Evening entertainment starts with a mini disco for the kids and the infamous many language bingo afterwards. They alternate cash prizes usually about 200 euros - depends how many play, with naff digital cameras the next night. All the outside acts were very good, even the snake show and parrot show which are as always in the main trying to make money by letting your kids be photographed with the animals.

Anyway, a number of bad things happened whilst we were there that spoiled our holiday in the first week.

On the first few days somebody decided to go to the loo in the pool and looking at the size of what was floating in it, it wasnÂ’t a child..Straight out of the pool expecting it to be cleaned professionally. Nope - they scooped it out and opened the pool straight away. The lifeguard was arguing with the management as he wanted it closing until the next day but the manager wouldnÂ’t have it. We kept out of the pool until the next day however it possibly could have been too late. The lifeguard Dominic is very friendly and hates inflatable boats / animals so donÂ’t even consider buying one at the shop you will waste your money. A really nice guy but I donÂ’t think a lifeguard should really be sat listening to an ipod and chatting, which was proved in our last few days when a young lad got out of his depth without armbands and had to be rescued by another young girl and an adult guest. Keep an eye on them because he is not always watching.

DonÂ’t know if it was the pool or the food or the flies myself, my wife, my 8 yr old and 6 yr old then spent the next 2 days very unwell with vomiting and the squits. We nearly came home because our 10 month old got a fever and could not keep any food down. Nearly everyone else we met at the hotel in the first week had had similar incidents to report. You also have to travel 12km to a doctor which will cost you the taxi fare, if you call one out to the hotel it will cost you 60 euros and you WONT be able to claim it back on your European health card.

The dining hall staff are the worst, they seem to think they are being quick and efficient hanging over you whilst you eat to whisk your plate away when you finish your last mouthful - rude and quite intimidating to me. One of the bar staff in the dining area got very drunk one day and started chanting "coke" "7-up" repeatedly, fell over and knocked the cups flying nearly knocking the stack of wine glasses next to the wine cooler to the floor or the children on the other side of the bar. Very reminiscent of fawlty towers but not as funny.

During the first week we found it very difficult to get a 6 seater table for all of us and were berated very quickly and aggressively by staff for moving tables together to be with each other. I could see no reason why not, apart from plain awkwardness.

It will not matter if you present them with the standard please and thankyous in Spanish. They do not care and give the impression you are simply being a pain by being in their hotel. With the exception of Ms JESUS and CARLOS who did always have a smile and an Ola for the kids.

Another annoying set of circumstances also occurred in the first few days and it involved the bar staff in the sunset lounge. You will find that the first few vodka / white rum based drinks you have will be quite strong. I noticed about an hour before the all inclusive ends these drinks were becoming very watered down and eventually receiving a water and coke. We couldnÂ’t work out why they were doing it, also to other English tourists, but after 3 nights of it I sternly confronted the bar staff who apologised and said they were having a joke. A final complaint to the TUI rep ensured it never happened again to me but then it started again with newer arrivals. Apparently it is some joke between the waiters and the local Spanish who sit around the bar area to see who notices the lack of spirits in their drinks. So keep your wits about you and donÂ’t put up with it. They also expect a tip every time you go to the bar but I never bothered tipping again after the incident.

The same bar is where the dance floor and seating area is for the eveningÂ’s entertainment. Loads of kids around so you would expect it to be a safe place. Nope! The glass collectors push these 3 tiered trolleys everywhere stacked with glasses, unfortunately one night a waiter parked his trolley right next to our baby's pushchair and smashed a glass off the trolley showering him inside his pushchair in slivers of broken glass. The main part of the glass narrowly missing his face. Without any help from the waiter who just pushed my wife aggressively out of the way we managed to get the baby out strip him of all his clothes which had to be thrown out and upstairs to the room where he was put under the shower to get rid of the glass. No apology, no help and they did not even attempt to clean up the broken glass in either the pushchair or the floor. I was not happy as you could imagine and went to see the waiter concerned who by this time had hid in the kitchen and removed his name tag so I could not get his name to make a complaint. Thankfully for us, there were a group of guests who had seen what happened and had already noticed his name. A complaint has been submitted to Fiesta and TUI but as yet I have not heard anything. Was he drunk like the previous days member of staff - we will never know. Thank you to all those guests who helped us that night, but not to the bar manager who accused me of lying about what had happened and refused to come and see all the glass in the pushchair.

ThatÂ’s the bad things that happened to us, but IÂ’m sure there will be other reviews from other disgruntled guests for the following:

A family were wondering what the smell was in their room and discovered human excrement in / under their furniture indicating how well they actually clean the rooms, another family woke to find the bed crawling with cockroaches. Another family with an 11 year old daughter with cerebral palsy had to suffer the aggression of the dining hall staff when the mother asked for a tray to take her breakfast to her, physically throwing it at the mother. The same girl suffered repeated pointing and laughing from Spanish staff and guests because of the way she walked. I personally saw evidence of this and was physically sickened by what I saw. It wasnÂ’t just the odd person either - this was the Spanish people.

Halfway through our 2 weeks it was a Spanish holiday and 400 Spanish guests descended on the hotel filling it to capacity and things changed for the worse. Previous abundance of sun beds and parasols - gone....20 minute wait for the lifts....no seats in the dining hall...no seats in the sunset lounge......queues everywhere - except in the dining hall because the Spanish have no idea of queuing - ever seen how pigs act when their trough is being filled with swill? That was lunch at the floral over the weekend. The 11 year old cerebral palsy girl I mentioned earlier? - pushed to the ground by a Spanish adult to get the last jelly cubes. Entertainments team? Ordered by the manager not to play any more English music in the evening - Spanish only. Chaos that lasted Saturday until Monday. We spent most days in the Lido which was empty during this time. The only benefit of having the Spanish stay at the hotel was that the quality of food and choice of food increased even further and surprise surprise we were suddenly allowed to put the tables together in the dining room - as the Spanish were grabbing 12 at a time for their feasts at the back of the room. Very obvious one rule for us and others for them and they did definitely not want to upset their home team guests. Plate clearing stopped with Spanish guests filling their plates to capacity and only eating half what they had chosen, what a waste! and then moving to another table for dessert because the table was so cluttered!!. No flies either whist the Spanish were there!

After they left it was back to normal and what a relief. This holiday for my wife and I was fantastic because and only because of the other guests that were there. Well represented by Scotland, Liverpool, the North East, Yorkshire, Poland, Germany, France and Italy without the Spanish, Id like to say thank you and hello to Rab and family, John and Family, Steve and Sally, Steve and Marie, Barry, Tony and family, all from the early days to the latter guests, Brian Carol and Tricia, Brenda and Co, Rosemary, Nicola, Sophie and Louis, Kenny (number 1!) and family, Darren and family, Keith and family, Steven and family, Mark and family, Charlie and family, leaving it all in the hands of Ben and Co, Chris and family. I hope the late night drinking club continued to the end! IÂ’ve never been on holiday and met such a lovely bunch of people who can be very proud of their children and how well we all behaved and got on. The children were crying on the way to the airport, set off by you all waving us goodbye from reception.

Would I go back to this hotel, the kids would go tomorrow because they see it through different eyes, personally myself, not on your Nelly. The food is good but proved could be much better with the Spanish arrivals, the entertainment team are fantastic, cleanliness average, customer service nil and health and safety non existent.

Resort - yes I would return, possibly to the Fiesta Oasis. ThompsonÂ’s Rep - Brilliant, but very busy with complaints. In conclusion, a flyÂ’s whisker from being a holiday from hell in the first week saved by the entertainments team and the choice of food, turning into sociably the best holiday yet but only because of who we were with, not where we were.