Hotel Thalassa Sousse Reviews

I booked this hotel thinking it was a 4 star rating hotel, but it clearly was not. It was a 4T rating which apparently is a Thomson / Tourist rating. This hotel does not cater for British people the staff speak very little English. There are mainly French and German visitors.

One of the main points that angered me is that on several occasions there was broken glass just left on the floor of the restaurant. They do not clear up until the end of the sitting. This was disgusting as there were children walking around in bare feet. There are 2 different sitting times, 18:30 and 20:15. There was 12 of us in our group with 3 very young children, yet they put us on the late sitting of 20:15. When I complained to the Thomson tour rep she had us moved to the early sitting. Also if you turn away from your plate or leave your seat to go and get something the waiters have cleared your plate away, assuming that you have finished eating.

There were huge queue at the bar's as they only have 2 people behind the bar and only one beer tap running. The waiting time about 20 minutes. Most evenings we gave up and went to the bar where you have to pay for your drinks. Maybe this was there plan to make more money out of guests.

There was 2 a la carte restaurants but you can only use it once during your stay, and you have to book in for this. One International theme and one Tunisian theme.

At the beach there is snack bar, serving food from a limited but pretty decent menu. The only thing that less this down was the lack of staff, as they could not manage the number of guests. The Supervisor had a poor attitude, no customer service in mind.

On the first two days our air conditioning was not working correctly in the room, When we told them at the reception they told us that was the way it worked. Only when we complained to the Tour Rep did it get fixed.

On the positive side the outdoor swimming pool was huge with fantastic water slides. We spend most of our fun times at the pool. Also the indoor pool has warm water which was great, really enjoyed it.

The tour rep was helpful, she offered to move us but also said that we were in the best hotel for that area and that anywhere else would probably be worse. This comment put off the other members of my group, but I was gain to move. However as we wanted to stay together we decided to stay put. We thought the gym was All Inclusive, but there was a charge.